bad call idiot! *grrrr

[rdfreak]

OK so it's about time I join the customers_suck community me thinks! I had looked at some entries years ago but never joined. fortunately I wouldn't appear to have a whole lot to contribute as most customers/clients/callers (whatever ya wanna call them) are quite pleasant to deal with, but occasionally we get the odd impatient idiot! Today, I got a very angry man who decided to take it all out on me because he was obviously trying to get to the complaints department regarding another issue, and upon him asking me for a certain name and my putting him through to the extension on our directory, he called back and snarled "Rachel" (unfortunately we were all asked to announce our names when answering the phone which mostly is OK when lovely people address us by name, but bad when these aggressive idiots use it cos it makes the bitching sound a lot worse) "that number does not belong to her."
me: Well it may have changed; one moment please." So i ask RB if he may know the new number. he gave me another one to try so I connect him to that.
Get a call back. "Rachel, that number doesn't belong to her either."
me: I'm sorry, we don't have her updated extension in our directory.
him: "Well get the number. She's not new."
me: "What department is she in sir?" but no, in the middle of that question, he hung up.
Then RB tried the number and got her voicemail! -- duh!
idiots! why do people have to be so impatient, and take their aggression out on us opperators who had nothing to do with their situation they're complaining about. As RB says, us opperators cop it all! I just don't get some people! I felt like screaming at the guy "patience goes a long way idiot!" As it was, I had the switch on handset released (so he couldn't hear me) and was saying 'idiot"! I dunno! so many stupid people!
apart from that, day went smoothly. Was reading WCP's LJ today and getting to know her a bit! -- Reading LJs is just so cool to fill in my time.
Last night, i had a very random vivid dream of my old house and my Nan, borrisinabox and freakyfwoof were there, (only his name was dereck. Anyway we were all sitting around our kitchen table talking, cos Nan wanted to by a voda phone that FF was selling, (I believe from his msn tag, he is selling a phone). Anyway we were all just laughing and talking and they all got along quite well! huh!

Yesterday afo after work I went shopping as I needed more apples and bannanas, and cornflakes and wetones (as on Monday I put my hand in all this yucky sticky stuff on the train; fun) and some chocolate scotch fingers.
Those rude callers do get me down for a time, but then I got to remember that I didn't do anything wrong, and they're only so mad cos of a prior situation not to do with me at all. As I say though, I wonder why people have to be so nasty! oh well!
til next time, RdFreak

Comments

[shazza59.livejournal.com]

I agree with you. "The Man" did CSR work for two years with Cox highspeec internet, and some of the callers were doozies.
I am of the firm mind that if everyone were forced into a one or two year stint as a CSR, you would have much nicer customers. Also the few CSRs who have been nasty would be kinder.
I always always treat CSRs with respect and always thank them. He didn't have to snarl at you, he could have done it much nicer.

Poor Rachel

[irish2007.livejournal.com]

Rachel

I can totally sympothise with you because I do exactly the same job and when I get tenants phoning up and complaining to me, shouting at me because the repair that was supposed to be completed by such and such a date still hasn't been done I wonder, "Why am I sitting here taking this abuse?" As we all know though and you even said it yourself, the manority of callers are very pleasant and understand that we are just doing our job. I mean, I got a call the other day, someone asked for a Michael but they didn't know his surname so I'm like, "Well, what department does he work in?" She just answered with, "You're the one that works there, why are you asking me?" I then had to go in and type Michael and bring up the list of all the Michael's in the organisation and then askthe stupid woman what is her call regarding and where does she live. When she said it's a repair and I live in West Belfast then I was able to locate the Maintenance officer for that area. Why do these people get on the way they do? It's because, we in our jobs Rachel are the first port of contact so when they are annoyed they take it out on us, they think we have all the answers and people like that just think of themselves. I bet half of them don't even work, for me, I always think, they have nothing better to do with their time than sit on their big fat lazy arses and phone whoever they can and complain, they should get out and get a job dealing with the public then maybe, just maybe they will see things how we see them. Thankfully, we don't have to give our name, that's a Blessing! Woops, rant over.

Cheers

Re: Poor Rachel

[rdfreak.livejournal.com]

yeh, I never gave my name to begin with, but then our boss asked us too! *grrr* ah well! glad I'm not the only one who has to deal.

[rdfreak.livejournal.com]

agreed. I agree it'ws not good enough that we may not have a correct number but we don't have the responsibility of updating the entire directory. -- ah well, as i say the nice callers outweigh the bad so it's generally alright. :)

Not me

[blind-funk.livejournal.com]

I don't know how you do it. I don't have enough self-discipline to not ssnap back at rude people. That's why I'll never work at a job that deals with customers. No way. I wouldn't last a day. I'd be so fired.

Re: Not me

[rdfreak.livejournal.com]

trust me; I was doing everything I could to bite my tonge and not spit back at them. as I say I was doing it while I had the phone muted but that of course didn't help a lot, I wanted to blast the guy! ah well!