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bad call idiot! *grrrr
Aug. 29th, 2007 05:12 pmOK so it's about time I join the ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-community.gif)
customers_suck community me thinks! I had looked at some entries years ago but never joined. fortunately I wouldn't appear to have a whole lot to contribute as most customers/clients/callers (whatever ya wanna call them) are quite pleasant to deal with, but occasionally we get the odd impatient idiot! Today, I got a very angry man who decided to take it all out on me because he was obviously trying to get to the complaints department regarding another issue, and upon him asking me for a certain name and my putting him through to the extension on our directory, he called back and snarled "Rachel" (unfortunately we were all asked to announce our names when answering the phone which mostly is OK when lovely people address us by name, but bad when these aggressive idiots use it cos it makes the bitching sound a lot worse) "that number does not belong to her."
me: Well it may have changed; one moment please." So i ask RB if he may know the new number. he gave me another one to try so I connect him to that.
Get a call back. "Rachel, that number doesn't belong to her either."
me: I'm sorry, we don't have her updated extension in our directory.
him: "Well get the number. She's not new."
me: "What department is she in sir?" but no, in the middle of that question, he hung up.
Then RB tried the number and got her voicemail! -- duh!
idiots! why do people have to be so impatient, and take their aggression out on us opperators who had nothing to do with their situation they're complaining about. As RB says, us opperators cop it all! I just don't get some people! I felt like screaming at the guy "patience goes a long way idiot!" As it was, I had the switch on handset released (so he couldn't hear me) and was saying 'idiot"! I dunno! so many stupid people!
apart from that, day went smoothly. Was reading WCP's LJ today and getting to know her a bit! -- Reading LJs is just so cool to fill in my time.
( last nights dream )
Yesterday afo after work I went shopping as I needed more apples and bannanas, and cornflakes and wetones (as on Monday I put my hand in all this yucky sticky stuff on the train; fun) and some chocolate scotch fingers.
Those rude callers do get me down for a time, but then I got to remember that I didn't do anything wrong, and they're only so mad cos of a prior situation not to do with me at all. As I say though, I wonder why people have to be so nasty! oh well!
til next time, RdFreak
customers_suck community me thinks! I had looked at some entries years ago but never joined. fortunately I wouldn't appear to have a whole lot to contribute as most customers/clients/callers (whatever ya wanna call them) are quite pleasant to deal with, but occasionally we get the odd impatient idiot! Today, I got a very angry man who decided to take it all out on me because he was obviously trying to get to the complaints department regarding another issue, and upon him asking me for a certain name and my putting him through to the extension on our directory, he called back and snarled "Rachel" (unfortunately we were all asked to announce our names when answering the phone which mostly is OK when lovely people address us by name, but bad when these aggressive idiots use it cos it makes the bitching sound a lot worse) "that number does not belong to her."me: Well it may have changed; one moment please." So i ask RB if he may know the new number. he gave me another one to try so I connect him to that.
Get a call back. "Rachel, that number doesn't belong to her either."
me: I'm sorry, we don't have her updated extension in our directory.
him: "Well get the number. She's not new."
me: "What department is she in sir?" but no, in the middle of that question, he hung up.
Then RB tried the number and got her voicemail! -- duh!
idiots! why do people have to be so impatient, and take their aggression out on us opperators who had nothing to do with their situation they're complaining about. As RB says, us opperators cop it all! I just don't get some people! I felt like screaming at the guy "patience goes a long way idiot!" As it was, I had the switch on handset released (so he couldn't hear me) and was saying 'idiot"! I dunno! so many stupid people!
apart from that, day went smoothly. Was reading WCP's LJ today and getting to know her a bit! -- Reading LJs is just so cool to fill in my time.
( last nights dream )
Yesterday afo after work I went shopping as I needed more apples and bannanas, and cornflakes and wetones (as on Monday I put my hand in all this yucky sticky stuff on the train; fun) and some chocolate scotch fingers.
Those rude callers do get me down for a time, but then I got to remember that I didn't do anything wrong, and they're only so mad cos of a prior situation not to do with me at all. As I say though, I wonder why people have to be so nasty! oh well!
til next time, RdFreak
